Only once you’ve matched with someone can you message them on Onest. Send gifs and profile pictures to start the spark.

To block a user, simply open either their profile or the chat window and click the menu icon in the top right hand corner and select block. What happens next? This will remove them from your match list and they will not be discoverable by you. They will not be able to discover your profile through the home screen or messaging screen, however in the rare event that they have a direct link to your profile, they will be restricted from viewing the information on your profile They will not be notified that you have blocked them. They will appear in your accounts 'Blocked Profiles', where you can choose to release the block at any time.

To report a profile, open either their profile or chat window and tap the top right menu icon and select report. A prompt will appear to explain the reason for the report. The Onest team will be notified of the report and take necessary action. Please note that by reporting a profile, you do not automatically block them. You will need to block the profile separately using the instructions in this FAQ.

To cancel your subscription simply go to the subscription tab in the profile settings and click the Cancel subscription button. Please be aware that deleting the App will not cancel your subscription. Once you cancel your subscription you will be able to use your Onest subscription for the remaining days you have paid for. You will then be downgraded to our Free plan.

Paid Onest subscriptions are auto renewed on a monthly basis. This means you will be automatically charged on a recurring basis from the date that you purchased the subscription.

If you’re interested in upgrading your Onest app subscription to either Premium or Elite you can do this via the app by simply tapping on the settings icon and selecting upgrade subscription and chose either Premium or Elite.

We accept Debit/Credit card payments from an authorised bank account, accepted credit cards include VISA, Mastercard and American Express.

Onest is a free to use app that can be dowloaded via the App store and Google Play Store. Our free version comes with usage limitations and subscription upgrades are available. Our Premium subscription allows you to enjoy all Onest has to offer and our Elite subscription is the only version that allows for private profile usage.

To edit your profile tap the icon in top right hand corner of your profile to edit profile information. Here you can edit text, update photos, gender, sexual orientation, intentions and all other relevant information.

Inputted the wrong age? You can correct this by verifying your age. We'll ask you to submit ID to the app to verify your age. Once your ID has been reviewed and confirmed we'll update the birthday and lift the restriction so you may continue.

Really like a profile you see? Do you want them to see you as soon as possible? This is where Onest’s spark feature comes in. A Spark pushes your profile immediately to the top of the other user’s list, making sure the next time your Spark opens up the Onest App you are amongst the first profiles they see.

Are you impatient? Do you want to jump the queue? Want to get your foot in the door early? By sending someone an Onest like you are given the opportunity to send a private message before matching and that’s not all! If the recipient accepts your message its an instant match so the conversation can continue, so make it a good one!

At Onest, every user that uses the app must go through an initial verification process so that you have piece of mind that the user you are speaking to is a genuine person, however we strive to go one step further and give users the ability to verify each other. You may have met someone for a date and decided not to continue further. Remember, this doesn't reflect who you or they are as individuals. Why not give them a boost by verifying their profile (halo)? This helps increase their chances of finding a great match. Be kind, be Onest.

You must be 18 years of age or older to use Onest, if you’re profile was denied creation it is because you did not meet our age requirements.

Open the Onest app Tap login Select forgot password Enter your email address so we may send a link to you Open email and select login Enter and verify relevant information Account recovery will only work if you have access to the email you signed up with. For security purposes if you cant access that email address we cant provide access to the account. You may go through a manual verification by contacting one of the team by using this form.

Please come out of the app and reload. Failing this please delete and redownload the app to ensure you have the version with all the latest bug fixes and updates.

Check internet connection Delete and reinstall app Contact Onest team

If your account has been suspended from Onest you’ll see a message at your next visit to the app. Your account will be suspended if there’s been a reported violation. One of Onests core beliefs is safety and inappropriate use of language will not be tolerated in our community. Any active subscriptions will be automatically paused. You can appeal an account suspension here: https://forms.clickup.com/9015543654/f/8cnwhv6-75/QVNB0GB0FOPT8CVM93

Trouble with email verification Check your email address that it has been entered correctly as this area is case sensitive Check your junk/spam folder for the verification email Make sure you enter the address associated with your account. Trouble with phone number No verification text? This process could take time it is advised to be patient Make sure your network connection is strong and data is enabled Make sure theres no restrictions receiving texts from specific sources please contact your provider to sort this issue

For security purposes, we do not allow email addresses to be updated automatically. If you need to update your email account, please contact us using this form and we will guide you through the process: https://forms.clickup.com/9015543654/f/8cnwhv6-95/174WG6RN7K4QVY1YCW

Preferred payment method isn’t working Make sure you have input the correct information e.g. card number Double check you’ve entered the correct billing address in the event you have moved property Updating your payment information You can update your payment information using the app by heading to 'My Subscriptions'.

All payment history can be found in the 'My Purchases' section of the Account page.

If you believe your account has been hacked, please send us a support ticket immediately: https://forms.clickup.com/9015543654/f/8cnwhv6-95/174WG6RN7K4QVY1YCW

Feel free to contact us and explain your situation in detail and we'll help you as much as you need. https://forms.clickup.com/9015543654/f/8cnwhv6-95/174WG6RN7K4QVY1YCW